Pyramids of Giza

Trivandi was appointed by Orascom, Pyramids Entertainment, to support transformation of the visitor experience of the Pyramids of Giza, creating a world-class standard and setting a new benchmark for World Heritage sites.

Following a benchmarking exercise against other World Heritage sites, Trivandi developed a Visitor Experience strategy that mapped guest groups, established guest personas, developed typical experiential journeys, defined their touch points and captured their core operational needs. This identified opportunities to elevate the guest experience through innovative engagement initiatives and tailored experiences, as well as commercial opportunities.

We also assessed the Visitor Masterplan and developed the Operational Foundation Plans to ensure successful delivery of the defined experience.

Trivandi’s extensive report and foundational plan are being used to deliver the experience operations moving forwards, while maintaining the Pyramids' historical integrity.

Working on such a mystical site was an extraordinary honour, and we are excited to see how our work will enrich the awe-inspiring journey for millions or adoring visitors.

"We were honoured to assign Trivandi to the development of the new visitation system for the last wonder of the ancient world, The Pyramids of Giza. The level of intellectual knowledge, practices, dedication and enthusiasm to formulate integrated modelling of the new visitor experience were outstanding and have given us the empowerment to make the new elevated operation, that will position the Pyramids to become a well-equipped Global Destination. We are so grateful to Trivandi’s management and every expert of the project team members for accomplishing the assignment with such remarkable results.", AHMED MUSTAFA, CHIEF BRAND & COMMERCIAL OFFICER, ORASCOM