Services
Guest Experience
Placing Guests at the Heart of Every Experience
Unforgettable guest experiences don't happen by chance, they are carefully designed, blending strategy, creativity, and operational expertise to shape every journey, touchpoint, and interaction.
Our core services cover UX mapping, wayfinding strategy & design, look & feel brand activation, and a blended offer covering physical and digital environments. As a team, we work across sectors, including sports, events, culture, and transportation, giving us an unparalleled understanding of a guest's end-to-end journey.
Trivandi integrates diverse multidisciplinary experts to create inclusive guest experiences that align with your vision, commercial objectives, and operational requirements. Our collaborative, insight-led approach enables us to deeply understand people and their needs, behaviours, and expectations, allowing us to design intuitive, immersive, and meaningful experiences.
Examples include supporting the transformation of the visitor experience at the Pyramids of Giza, creating an outdoor museum experience in the heart of Madinah in Saudi Arabia, designing an integrated digital and physical wayfinding scheme for London Gatwick Airport and developing a kit of parts design solution for National Trust.
Example problems we help you solve:
How do your guest experience aims and key touchpoints align with the needs, wants and expectations of your target audience throughout their journey?
How can we help you to create a universally inclusive navigation experience that responds to real-world requirements?
How can we develop the look & feel of a product typology to align with your brand language and the built environment?
How can we future proof your wayfinding experience by blending physical and digital interaction?
How can we create moments of surprise and intrigue that align with targeted brand activations?
How can we integrate your sustainability targets to align with the materials and processes we adopt?
How can we help you measure what great looks like, ensuring we have KPIs aligned with your goals?
How can we implement a working process that allows testing, prototyping and iteration?
What standards, polices and guidance can we align with, to cover differing accessibility requirements; physical, sensory, and cognitive?