Services
Maximising Your Experiential and Commercial Potential
We work across major stadia, leisure, transportation and cultural destinations. Our experiential design studio of architectural, brand and graphic designers work hand-in glove with our strategists, commercial advisors and project managers to optimise each project’s experiential and commercial potential.
Our services include venue and destination advisory, research, design, operational review, project management, delivery, and look, signage and wayfinding.
Examples include the award-winning Holte End concourse at Aston Villa FC Stadium, the transformation of the guest experience at the Pyramids of Giza, and creating an integrated digital and physical wayfinding scheme for Gatwick Airport.
Example problems we help you solve:
What are your commercial and social objectives?
Is the vision for your venue or destination feasible?
Who are your key stakeholders and what is the best way to integrate them?
Who are the right operators for your requirements and what is the best way to procure and manage them?
What is currently working well and what areas can be improved?
How do you create a robust design brief that considers all factors from every lens?
What are the human behaviours and crowd dynamics that should inform your end-to-end guest experience?
What are the opportunities at sports stadia for enhanced fan experiences, non-match day activation, seating bowl improvements, accessibility and more?
How do you project manage and assure delivery on time and on budget?
How do you assess and benchmark the performance of your venue?
Our Core Services for Venues and Destinations
Strategy & Vision
Stakeholder Identification & Engagement
Market Analysis & Needs Assessment
Feasibility Studies & Business Cases
Economic & Social Impact Assessment Frameworks
Commercial Strategy
Operating Model and Procurement
User, Operational & Venue Research
Guest Experience Strategy and Journey Mapping
Wayfinding Strategy
Design
Venue Masterplanning
Venue & Infrastructure Planning
Design Brief Development
Design Management
Look & Wayfinding Design
Design Guidelines & Kit of Parts
Sign Schedules & Location Plans
Production Ready Artwork
Technical Design & Material Specifications
Project Design
Design Feasibility
Interior Design
Design Assurance
Budget Forecasting
Delivery & Operations
Cost Assurance
Construction Project Management
Quality Assurance
Operations Assurance
Contractor Procurement
Stakeholder Engagement
Operational Planning & Readiness
Operator Assessment
Design Guardianship & Implementation Support
Legacy & Learnings
Venue Performance Benchmarking & Assessment
Handover Management
Tried, Tested, Trusted
